Providing a sustained and good SharePoint service means providing adequate SharePoint support – and that is not simply for ‘work-days’. As Christmas looms, there needs to be ample preparation done to ensure that those charged with providing SharePoint support over the period, have the necessary tools and processes in place. I penned an article for TechNet which is on the following link:

http://blogs.technet.com/b/uktechnet/archive/2013/12/23/port-pies-and-sharepoint-support.aspx

Happy Reading, and Happy Christmas and a wonderful new Year to all!