Service Delivery Articles

Elevating Efficiency: How Microsoft Customer Experience & Success streamlines operations with process mining in Power Automate

In an earlier blog, we showed you how the Microsoft Customer and Partner Solutions (MCAPS) organization is optimizing internal processes using Copilot for automation and process mining in Microsoft Power Automate. In this blog, we explore how another Microsoft...

May 2024 update of Power Automate for desktop

Power Automate for desktop comes a new addition in 2024 May’s release, the introduction of Microsoft Dataverse connector actions!

Generative AI Prompts to automate content processing

AI Builder releases new GPT powered AI actions, giving citizen developers advanced tools to automate content processing with GPT-4.

Revolutionize the way you work with automation and AI

Continue reading to learn about new ways to automate, from outcome-based AI flows that simplify complex processes, to multi-modal AI recording that makes UI automation more natural, accessible, and resilient.