One of the challenges concerning those implementing Service Delivery with Office365, is building proof that Office365...
How to use Service Assurance in Office365
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Automation Articles
Understanding Personal Data in Data Processing
Personal data (also referred to as PII – Personal Identifiable Information) identifies an individual. In that personal...
Creating a Repeatable SharePoint Solution Delivery Process
This is the second part of the article concerning the delivery of SharePoint solutions. I will start by recapping on why I have produced these set of free articles, which will combine into an e-Book soon, check out this article. In essence, a successful solution...
SharePoint 2016 resource and IT Preview download available
Oooo... Things are gaining ground in the SharePoint 2016 arena. A fantastic set of links to resources, concerning planning, setup, operations, upgrading and lot more is available on the TechNet site....
Office365 for Business Public Roadmap released
Microsoft has today released the Office 365 for business public roadmap. The Office 365 for business public roadmap provides customers with a way to learn more about upcoming change and updates before the change impacts their service. Go here to see the Office365 for...
Ten Steps to Creating a SharePoint Support Model – Slide Deck available
I was absolutely delighted to have been part of an exceptional line up at the European SharePoint Conference 2014 this year. The conference took place in Barcelona, Spain from the 5th to the 8th of May 2014 and was Europe's largest SharePoint event, bringing great...
Cloud Solution Sustainment – A SharePoint Service Delivery perspective
I was privileged to be speaking at the Workflow for Everyone, Everywhere conference hosted by Nintex at Microsoft UK in London on Wednesday the 16th of April. I shared the stage with Pete Hampton, Productivity Specialist Sales Manager at Microsoft, Nintex and an elite...
What makes a ‘Usable’ SharePoint Solution?
Any SharePoint solution has to be usable, by the users and by the support team who addresses those challenges posed by the users, and by those who delivered the solution to ensure that enhancements and modifications can be applied. The solution must be usable,...
Road Map Perspectives for SharePoint Service Delivery
Lets take a look at developing Road Maps for SharePoint. Now, before you start yawning and thinking 'Like I need to know about Road Maps?' – Well, let me tell you that whenever you deliver solutions in SharePoint you should at the very least be thinking of how not...
Port, Pies and SharePoint Support
Providing a sustained and good SharePoint service means providing adequate SharePoint support - and that is not simply for 'work-days'. As Christmas looms, there needs to be ample preparation done to ensure that those charged with providing SharePoint support over the...
How much knowledge do you have to support SharePoint?
As anyone working with SharePoint and trying to get people to use solutions provided will know - you simply cannot guarantee any success concerning the usage of any SharePoint solution, if the relevant support provided is not 'good' enough in the eyes of those using...