Transforming digital processes with AI: A Power Automate Process Mining Case Study at Microsoft Customer and Partner Solutions (MCAPS)

Transforming digital processes with AI: A Power Automate Process Mining Case Study at Microsoft Customer and Partner Solutions (MCAPS)

Am really keen on exposing PowerApps / Flow news - this was provided from Microsoft Flow. You can read out the full post available on this link:

https://www.microsoft.com/en-us/power-platform/blog/power-automate/transforming-digital-processes-with-ai-a-power-automate-process-mining-case-study-at-microsoft-customer-and-partner-solutions-mcaps/

 

In the fast-paced world of marketing and sales, efficiency and agility are key. That’s why the Microsoft Customer and Partner Solutions (MCAPS) organization has embarked on an exciting journey to better understand internal processes by monitoring them, uncovering inefficiencies, and optimizing them to excellence.  The threefold approach using combined capabilities of Power Automate, Process Mining and Copilot have become a staple, internally.

The Power Automate Process Mining solution helps the organization get the full lifecycle visibility into their processes, understand the inefficiencies and targeted improvements to drive via process alignments and automation. Microsoft’s Process Mining offering is easy to use with powerful features including rework detectors, root cause analysis, custom reporting, and seamless integration and automation.  The power of Copilot and general ease of use of the platform allow the team to not only scale across all of its processes quickly, but also augments the products owner toolkit to drive process optimization as a critical lever for accelerating digital transformation.

Given the large coverage of the customer base, Marketing execution is inherently complex, involving multiple roles and activities. By focusing on the demand generation process step, the MCAPS team was able to delve into the nested processes and uncover areas for improvement.

By utilizing Power Automate Process Mining, the team gathered event log data, transformed it using Power Query, and completed data attribution. The resulting process map was then analyzed with the help of Copilot, which provided insights and identified bottlenecks that could be addressed through automation.

The analysis revealed that the average duration of this process component was ~60 days, with five different variants spanning across 33 activities. Notably, 20% of the cases required rework activities, indicating a significant area for potential optimization. Roles such as event lead marketing Operations and Integrated Marketing Manager were found to be the most involved in the process, contributing to 80% of the executional activities. By zooming in on individual activities, the team discovered that the intake for content creation averaged 8 days to complete, accounting for about 10% of the total time spent in the process.

With the insights provided by Copilot, the team identified the review loop as the longest-running activity and a major bottleneck. But Copilot didn’t stop there; it went a step further by leveraging Power Automate to automate the process steps, providing improvement suggestions along the way.

The team chose to create digital process flows, and Copilot seamlessly handed it off to Power Automate with a prompt to build the automation. As the flows were built out, Power Automate Copilot continued to refine then until they were ready to be published.

Through iterative process mining and the acceleration provided by Copilot’s automation recommendations, the team projects an outcome of reducing the timeline from 12 weeks to 8 weeks.

 

“With the recommendations using Power Automate with Process Mining, we project accelerated time in our demand generation process from twelve to eight weeks. Copilot has given us a lot of confidence as it allows us to scale process simplification as the tip of the spear for our digital transformation!”, says Sandeep Bhanot, Corporate Vice President within Microsoft Customer & Partner Solutions.

This case study is just one example that showcases the power of AI in transforming organizational processes. Within Microsoft Customer and Partner Solutions organization, process mining is being scaled to all business-critical sales processes to realize accelerated efficiencies through process simplification, improved seller productivity, increased compliance and accelerated time to value for Microsoft and our Customers. The team is projecting at least $20 million+ labor productivity improvement across these process areas.

By embracing Process Mining with AI-powered Copilots, businesses can achieve greater efficiency and agility, paving the way for innovation and success.

The post Transforming digital processes with AI: A Power Automate Process Mining Case Study at Microsoft Customer and Partner Solutions (MCAPS) appeared first on Microsoft Power Platform Blog.

Tell us your thoughts at the Microsoft 365 Community Conference and earn a $20 gift card


Are you attending the Microsoft 365 Community Conference this year (Orlando, FL | April 30 – May 2, 2024)? Do you want to help shape the direction of some of Microsoft’s most important products by providing your feedback? If you answered yes to both questions, then you might be interested in joining the Microsoft User Researcher team for some fun, hands-on in-person sessions during the conference.

 

The Microsoft User Researcher team is offering several group sessions that will focus on Copilot, Loop, Mesh, OneDrive, SharePoint, Teams, and Viva. These 60–75-minute sessions will give you an opportunity to learn about some of our product ideas and provide your own ideas and feedback.

 

To participate, you must complete this survey and sign a Non-Disclosure Agreement (NDA). The survey includes a brief description of the different session topics available and will take 10-15 minutes to complete. You can choose the sessions that interest you the most and fit your schedule. As a thank you, you will receive a $20 Starbucks card for each session you participate in!

 

Spots are limited and will fill up quickly, so please sign up today! Don’t miss this chance to be part of the Microsoft User Research community and to make a difference in the future of Microsoft 365. We hope to see you at the Microsoft 365 Community Conference and at the Microsoft User Research sessions. Thank you for your interest and your feedback!

 


Transforming digital processes with AI: A Power Automate Process Mining Case Study at Microsoft Customer and Partner Solutions (MCAPS)

Am really keen on exposing PowerApps / Flow news - this was provided from Microsoft Flow. You can read out the full post available on this link:

https://powerautomate.microsoft.com/en-us/blog/transforming-digital-processes-with-ai-a-power-automate-process-mining-case-study-at-microsoft-customer-and-partner-solutions-mcaps/

 

How can businesses streamline their processes and optimize their performance with process mining? Microsoft Customer and Partner Solutions organization has been using Power Automate Process Mining with Copilot to analyze, improve, and monitor their sales processes. The results have been impressive for their marketing demand generation process. Read on to learn how they did it, and how you can benefit from Power Automate Process Mining too.

Microsoft at the European Collaboration Summit (ECS) 2024 (Wiesbaden, Germany)

Microsoft at the European Collaboration Summit (ECS) 2024 (Wiesbaden, Germany)

Join in: The European Collab Summit 2024 | May 14-16, 2024 | CollabSummit.eu.Join in: The European Collab Summit 2024 | May 14-16, 2024 | CollabSummit.eu.



  • WhatEuropean Collaboration Summit and European Cloud Summit – co-located in 2024


    • Register today |Use the MSCMTY discount code to save 15% off registration.

    • Note: For this guide, we’ll use their main acronym ECS to talk about the event and be clear when highlighting content in either Collab or Cloud side of things.


  • Content: 1 Microsoft general keynote + 4 general sessions || 100+ overall sessions – 34 Microsoft-led sessions| 12 full-day tutorials – 4 are Microsoft-led


  • When & whereMay 14-16, 2024 


    • In-person: Wiesbaden, Germany – RheinMain Congress Center

    • Tutorials: May 14, 2024


  • Twitter & hashtag@CollabSummit | #M365Con

  • Cost€500 – €1,240 (Learn more about ticket pricing)


 


Join Microsoft and community experts in-person, in one place. The European Collab Summit and European Cloud Summit are co-located in 2024 – converging on Wiesbaden, Germany, May 14-16, 2024 – with two pre-event and one post-event workshop days. They are both wonderful events, together spanning Copilot and AI, SharePoint, Teams, OneDrive, Viva, Power Platform, related Microsoft 365 apps, plus Azure and its vast portfolio of services.


 


With nearly 3,000 attendees, the European Collaboration Summit is a big opportunity to learn a lot and meet with Microsoft and MVP experts across numerous areas – your tech community peers included. With 75+ sponsors and exhibitors year after year, it hosts a large expo hall filled with apps, services, and solutions.


 


You’ll hear the latest product updates and guidance from over 45 Microsoft product makers — filled with real-world solutions across a combined general keynote, four general sessions, numerous breakout sessions, and pre/post event deep-dive workshops to build your expertise – presented alongside Microsoft MVPs and community experts. We hope you join in to learn, share, and engage –including evening gatherings, the attendee party, and a dedicated community space + a lightning talk stage – all within the Expo Hall alongside all the wonderful event sponsors.


 


Microsoft keynotes, sessions, and workshops: Copilot/AI, SharePoint, OneDrive, Teams, Viva, Power Platform, D&I, and related technology


 


Microsoft general keynote and general sessions


Hear from Microsoft leadership revealing the latest innovations shaping the flexible, innovative, and secure business environments of the future. [all times listed in CET]


 



  • General keynote: “Thriving in the age of Copilots


    • Host: Laurie Pottmeyer | Panelists: Dan Holme, Vesa Juvonen, and Dona Sarkar.

    • Date/Time/Location: May 15th, 9:30am | Halle Sud, A+B


  • Collab general sessions


    • Modern work in the era of AI


      • Host: Mark Kashman | Panelist: Liz Sundet, Cathy Dew, and Fabian Williams

      • Date/Time/Location: May 15th, 11:00am | Halle Sud, A+B


    • Adopt, build, and automate AI-powered solution development” presented by Heather Cook (link coming soon) 

      • Date/Time: May 16th 9:00am




  • Cloud general sessions



 


:cool: Register today | Note: Use the MSCMTY discount code to save 15% off registration.


 


Microsoft-led breakout sessions for each event


Take the opportunity to select the sessions best suited for your role and interests. All breakouts bring product updates, demos, customer stories, best practices, and insights into product and solution strategy – including guidance on the future.


 


Microsoft-led Collab sessions


It is crucial to ensure your organization is technically ready for the full potential of Copilot for Microsoft 365. The sessions below focus on technical readiness and ensuring you have the latest guidance. Our experts will share best practices and provide guidance on how to leverage AI and to maximize the benefits of Copilot within your organization. 


 



 


Microsoft-led Cloud sessions


When discovering opportunities across Azure, Copilot, and OpenAI, professionals, entrepreneurs, and businesses are invited to enhance their knowledge and establish meaningful connections. Attendees can expect interactive demos, enlightening discussions, and a deep dive into Microsoft’s strategic direction with advances in cloud. The goal is to discover both ‘how-to’ and increase awareness of the ‘what-if’ – focusing on the impact of cloud adoption and gravitating towards Responsible AI.


 



 


You can review each full agenda for Collab sessions and Cloud sessions. Plus, use the event mobile app (iOS and Android) to add sessions to your schedule.


 


:cool: Register today | Note: Use the MSCMTY discount code to save 15% off registration.


 


Get the most out of ECS: Our top five tips while attending



  1. Introduce yourself | Unique perspectives await, including yours.

  2. Attend as much as you can | Laptops down, eyes open – depth learning, tips, and tricks abound.

  3. Share what you know |Your knowledge saves time – pay it forward.

  4. Ask questions, share feedback | Your issues and  ideas Inform us and influence the roadmap.

  5. Hydrate and dress for steps | Keep the brain healthy and mind active.

  6. BONUS | Update your LinkedIn profile and photo | Best reflect your professional experience and growing technical aptitude.


 


Learn more


Visit CollabSummit.eu and follow the action on X/Twitter: @CollabSummit / #CollabSummit, @Microsoft365@MSFTCopilot, @SharePoint@OneDrive, @MicrosoftTeams, @MSPowerPlat, @Microsoft365Dev, and @MSFTAdoption.


 


Join in: The European Collab Summit 2024 | May 14-16, 2024 | CollabSummit.eu. Use the discount code MSCMTY to save 15% off registration.Join in: The European Collab Summit 2024 | May 14-16, 2024 | CollabSummit.eu. Use the discount code MSCMTY to save 15% off registration.


I hope you will join us in Germany for what will be a fantastic week! We’re looking forward to the action alongside the community, MVPs, and Microsoft product members from Copilot, Teams, Office, SharePoint, OneDrive, Loop, Viva, Power Platform, Lists, Planner, and more.


 


Remember, use the discount code MSCMTY discount code to save 15% off your conference registration. Register today!


 


Last, review the ECS 2023 recap video – contains much of the essence and what to expect at an ECS event:


 


 


Cheers and see you there,


Mark Kashman, Senior product manager – Microsoft

Microsoft OneNote now available on Apple Vision Pro

Microsoft OneNote now available on Apple Vision Pro

Today, we are introducing the newest member of the OneNote family, on the Apple Vision Pro. We have worked closely with Apple for many years to bring these experiences to iPhone, iPad, and Mac. Now, with Apple Vision Pro, OneNote will make use of the infinite canvas of spatial computing and can appear side-by-side with other great Microsoft apps like Word, Excel, and Teams at any scale for incredible multitasking. 


 


You can plan trips, practice daily habits, and create/edit your task list, all in spatial reality – the OneNote experience on the Apple Vision Pro helps you stay productive, no matter where you are. 


 


screenshot showing Onenote on the Apple vision proscreenshot showing Onenote on the Apple vision pro


 


Overview 


OneNote for Apple Vision Pro is a native app, that supports many of the features available on OneNote for iPad. These include: 



  • Write memos, make a digital notebook, or jot down notes. 



  • Highlight can’t-miss notes with Important and To Do tags. 



  • Secure your notes with a password and control permissions when sharing with others. 



  • Sync your notes to cloud (OneDrive, OneDrive for Business and SharePoint), making it easy to access your notes anywhere. 



  • Share ideas and your notes with friends and colleagues. 

  •  


You can go hands-free or also use a keyboard and trackpad. If using a keyboard and trackpad, just pair them with Bluetooth. 


To learn more about Apple Vision Pro, watch this video from Apple.


 


How to install Microsoft OneNote on Apple Vision Pro 


To install OneNote on your Apple Vision Pro, follow these steps: 



  1. From your Apple Vision Pro, go to the App Store and search for Microsoft OneNote. 

  2. Tap Get. 

  3. Enter your Apple ID and password, if prompted, to start the download. 

  4. Once the app is installed, tap to launch it. 

  5. Sign in with your Microsoft personal, work, or school account. 


To update Microsoft OneNote, return to the App Store and follow the steps above. 


Tip: Enable automatic updates from Settings > App Store. Under App Updates, slide the Automatic Downloads toggle to On.


 


screenshot showing Onenote on the Apple vision proscreenshot showing Onenote on the Apple vision pro


 


Features coming soon. 


Some OneNote features are not yet available on Apple Vision Pro: 



  • Insert from camera & photos (coming soon) 



  • Copilot (coming soon) 



  • Two-factor authentication (Microsoft Authenticator is not currently available for the Apple Vision Pro. We’re working on it, though, so check back for updates soon.) 


 


What types of accounts are supported? 


OneNote for Apple Vision Pro only supports personal accounts and work accounts that are not managed by your organization. If your work account is managed by your organization, you will be unable to sign in. 


 


Related topics 


Use Microsoft Teams on Apple Vision Pro